FAQs

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our general question

Where are you based?

16 Old Main Road, Hillcrest, KZN.

We do, however, execute projects in all provinces.

What types of solar systems does Renu Solar offer?

  • Commercial
  • Industrial
  • Agricultural
  • Residential

About Solar Installations

Here is a list of frequently asked questions (FAQs) for Renu Solar about solar installations:

Do you offer monitoring services to track solar panel performance?

Yes, all plants are monitored for day-to-day operation but with an SLA in place we offer fault and performance monitoring, monthly reporting system output vs design output, cleaning of solar panels and fault correction within 72 hours.

What warranties do you offer on solar panels and installation?

We offer a 24-month workmanship on the installation, the inverters, batteries and solar panels are as per the OEMS (Original Equipment Manufacturer) warranties apply.

Does the system need to be serviced?

Yes, based on the performance of the plant and an annual check on all the equipment.

Do you clean panels?

Yes, we do offer a panel cleaning service, this can be booked by our office and scheduled for every six months or as need be.

Which brand systems do you use?

For Grid-tied solutions; we use Huawei and Sungrow inverters. For Hybrid based solutions:
  • Commercial: we use Atess and Sungrow inverters with Freedom Won, Sungrow or IES lithium-ion batteries
  • Residential: we use Sungrow, Sunsynk, Victron inverters with Freedom Won, Sungrow or Sunsynk lithium-ion batteries.

What is the typical lifespan of solar panels?

Solar panels have a lifespan of 20 – 25 years but can last for up to 35 years.

What financing options are available for purchasing solar panels?

We recognise financing a renewable energy solution can be a daunting task and are able to assist with an introduction to various accredited banks as well as our own in-house finance team.

Rental options are available.

Are there any government incentives or rebates available for installing solar panels?

SARS does a Section 12B incentive for business, that invest in renewable energy for the purpose of trade.

For residential under section 6C, this incentive was stopped effective tax year ending on the 29th of February 2024

What happens if there's a problem with my solar system?

If the issue has not been picked up by our own monitoring team, please email: support@renusolar.co.za for any issues you may be experiencing.

Do you handle all necessary permits and paperwork?

The SSEG (Small Scale Embedded Generation) applications are part of our offering. The additional costs associated with this process from your utility supplier can be discussed with Renu at the proposal stage.

Can my solar power solution feed excess energy back into the Eskom grid?

This issue is highly debated, and the current stance is that feeding energy back into the Eskom grid is not permitted without following a specific approval process. Some municipalities may allow grid feedback, but we advise consulting with us for guidance tailored to your situation.

What are the benefits of switching to solar energy?

Solar offers numerous benefits: it's sustainable, cost-effective in the long run, requires minimal maintenance, and promotes energy independence.

What is the difference between Residential solutions and Commercial solutions?

The main differences between residential and commercial solar installations are typically in scale, purpose, and complexity:

  • Commercial solar systems are larger, catering to the higher energy demands of businesses, offices, or industrial facilities.
  • Commercial solar systems often serve both cost-saving purposes and environmental goals but may also include corporate social responsibility or marketing benefits.
  • Commercial solar installations are generally more complex due to larger scale and often require custom engineering to integrate with existing infrastructure.
  • Commercial projects may have access to different tax incentives, grants, or financing structures compared to residential installations.
  • Residential solar systems are smaller and designed to meet the energy needs of a single household.
  • Residential solar systems primarily aim to reduce household electricity bills and provide energy independence.
  • Residential systems are simpler in design and installation, typically involving rooftop panels or ground-mounted arrays.